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At Petcho, we are committed to delivering your pet products safely and promptly. This Shipping Policy applies to orders placed through the Petcho online store and delivered within Thailand.

Shipping Methods

We currently offer delivery services within Thailand through our designated third-party delivery and logistics partners.

Orders will be shipped to the delivery address provided by the customer at checkout. Please make sure that your name, phone number, and delivery address are accurate and complete to avoid delays or unsuccessful delivery attempts.

Once your order has been shipped, you may receive a shipping confirmation and tracking information, where available, so you can track the status of your delivery.

Order Processing Time

Orders are generally processed and prepared for shipment within 1–2 business days after the order is successfully placed and payment has been confirmed.

Orders placed on weekends, public holidays, or during major promotional campaigns may require additional processing time.

We will make every effort to process your order as quickly as possible. However, processing times may be longer during major sales events, holidays, or periods of exceptionally high order volume.

Estimated Delivery Time

For deliveries within Thailand, the estimated delivery time is generally:

  • Bangkok and surrounding areas: approximately 1–3 business days

  • Other areas in Thailand: approximately 2–5 business days

  • Remote or hard-to-reach areas: delivery may take additional time

Please note that these are estimated delivery times only and are not guaranteed. Actual delivery times may vary depending on the delivery location, courier service, weather conditions, public holidays, high-volume periods, or other circumstances beyond our control.

The estimated delivery time begins after your order has been processed and handed over to the delivery carrier.

Shipping Fees

Shipping fees, if applicable, will be calculated and displayed at checkout before you complete your purchase.

Any free shipping promotions or shipping discounts will be subject to the terms and conditions of the relevant promotion.

Delivery Delays

While we do our best to ensure that orders are delivered within the estimated timeframe, delays may occasionally occur due to circumstances beyond our control, including:

  • Severe weather conditions

  • Public holidays

  • High order volumes during major promotional campaigns

  • Courier or transportation issues

  • Incorrect or incomplete delivery information

  • Remote or hard-to-reach delivery locations

  • Other unexpected circumstances

If your order is delayed, please check your tracking information first. If the tracking status has not been updated for an extended period or you believe there is an issue with your delivery, please contact us at Petchoshopify@nyttrading.com.

We will work with the relevant delivery partner to investigate the status of your shipment and assist you in resolving the issue.

If You Have Not Received Your Order

If your order has not arrived within the estimated delivery timeframe, please contact us at Petchoshopify@nyttrading.com.

Please provide the following information:

  • Your order number

  • The name of the recipient

  • The delivery address

  • Your tracking number, if available

We will check the shipment status with the relevant delivery partner and assist you with the next steps.

If the tracking information shows that the package has been delivered but you have not received it, please contact us as soon as possible. We may ask you to confirm the delivery address and check with household members, building management, or other persons who may have received the package on your behalf.

We will work with the delivery partner to investigate the situation and determine the appropriate resolution.

Incorrect or Incomplete Delivery Information

Customers are responsible for providing accurate and complete delivery information at checkout.

If an order cannot be delivered due to an incorrect or incomplete address, incorrect contact information, or the recipient being unavailable, additional delivery charges may apply for re-delivery.

Please contact us at Petchoshopify@nyttrading.com as soon as possible if you need to update your delivery information after placing an order. We cannot guarantee that changes can be made once the order has been processed or shipped.

Contact Us

If you have any questions about shipping or your order delivery, please contact us:

Email: Petchoshopify@nyttrading.com